Returns & Refunds
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 48 hours.
We know that not every item is going to be a “keeper”, so here at SLA The Label we're happy to accept returns on any garment that meets our “Return Criteria”. This can be found under the ‘Return Criteria information’ subheading.
There's no need to register your return online or notify us of your intent to make a return. There should be a returns form and shipping label enclosed with your order. Please complete the return form and enclose this with your unwanted items. Peel off the shipping label, and attach it to the outer packaging. You can then send it off via your local Post Office, or arrange a courier collection, depending on which you would prefer.
INTERNATIONAL RETURNS ONLY - please note it's essential you mark your parcel as a return when you send this off with the courier or post office. Failure to do so will result in issues with delivery back to us, and delays to your refund being processed.
Please note that the label provided is not a pre paid or scannable label. The Post Office or Courier you choose to select to send off your return will need to manually enter the address to produce a label to get this underway.
You have 14 days from date of receipt to make a return. We quality check all items returned to us – items should be returned in a new and unused condition, with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if the returned item does not meet our Return Criteria.
It’s important to note that shipping costs are not covered by SLA The Label when you send an item back, you will need to cover these costs. We suggest shopping around to get the best price and tracking information to make sure it reaches us safely.
For International returns, this does also include any request for Duties & Payments we may receive for import back into the United Kingdom. In these instances, we will refuse the fee and request that the parcel is returned to you. For further details on duties back into the UK, we suggest you speak to your shipper prior to sending your parcel off to us.
Returned items must meet the following criteria:
• Items must have all SLA swing tags, security tags and labels still attached without signs of tampering.
• Items must be unworn and unwashed.
• Items must not contain any signs of pet hair, perfume or smoke.
• Returns will not be accepted (and refunds will not be issued) if items have marks or stains of any kind (including make-up, fake tan or deodorant marks).
• Items will not be accepted if the hygiene label has been removed.
• Please return items as dispatched (buttons done up, folded and inside the original packaging)
• Sale items are not eligible for refund.
• Where applicable, return ribbons must be attached and have no evidence of tampering.
If you try to return an item that does not meet this criteria, you will not receive a refund and you will need to pay for the cost of the postage for the item to be returned back to you.
Some items are not eligible for a refund, this includes any items in our ‘Exclusive Sale’ collection. But don’t worry, we make sure our product pages clearly state this for you.
Items in our Bi-Annual sale are eligible for a refund, unless stated under the product description.
Should you return an item which cannot be accepted for a refund, you will be asked to pay the postage fee to return the item(s) to you.
Exchanges are not accepted. You will need to return the item for a refund and reorder, any offers or discounts applied to the original order may not be honoured if they have expired.
Absolutely! Please just make sure all order numbers are noted so we can raise the refund without delay.
Eligible refunds will be credited back to the original purchaser’s credit card. Returns for refund are usually processed within 10 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
After you have posted an item back to us, please allow at least 10 days prior to emailing for an update on the status of your return. If you haven't received a refund yet, first check your bank account again Then contact your credit card company, it may take some time before your refund is officially posted Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund within 10 days, please contact us at email@example.com
Where we suspect fraudulent activity by you, including (but not limited to):
• circumstances where there are suspicious claims relating to orders having been placed but allegedly not received;
• where we suspect that you are returning items after they have been used, worn or damaged by you; and/or
• where items are returned that do not match what you originally ordered;
We reserve the right to withhold refunds and block you from placing orders with SLA The Label in future. If this happens to you and you think we have made a mistake, you can Contact Us at firstname.lastname@example.org and we will be happy to discuss the matter with you further. Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for SLA The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee SLA The Label pay to have it returned in the case of refused delivery.