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Delivery & Shipping

What are your shipping options?

All the times stated are estimates based on normal service. Due to high demand we are experiencing some shipping delays, and your order may take longer to arrive.

Some services noted below may not be available for you to select at checkout during peak periods such as Black Friday and Christmas, and around product launches. This includes our free UK shipping when you spend over £150. 

  • UK Standard Shipping (Royal Mail 5-7 working days) - £3.00
  • UK Next Day Delivery (Tracked 24 Royal Mail) - £4.00
  • UK Next Day Delivery (DPD Next working day) - £5.99 or free when you spend over £150
  • Europe Economy - £11.99
  • Europe Premium (DPD 5-7 working days) - £18.99
  • Rest of the World Economy - £17.99
  • Rest of the World Premium (DHL Express 5-7 working days) - £24.99

The above delivery options are for order placed by 4pm (GMT). Orders placed after this time will be processed by our warehouse the next work day (does not include weekends and Bank Holidays) and orders are processed Monday-Sunday. Please note that whilst you may receive a dispatch email on a Saturday or Sunday, the courier may not collect this from our warehouse until Monday. Orders may not be delivered over Bank/National Holidays depending on the couriers service schedules.

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Where is my order?

You can track your order by clicking on the link in your shipping email. Please note it may take up to 24 hours from when you received your email for updates to start showing. You should receive an estimated delivery date, and in some cases, a one hour delivery slot. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. If your estimated delivery date has passed, please allow a few extra days for your order to be delivered (especially during busy times). If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. 

Depending on the items you have purchased, your order may be split into more than one parcel for delivery. We always endeavour to ship as closely together as we can.

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What if I order after 4pm (GMT) using your next day delivery option?

Orders placed after 4pm Monday to Thursday are processed the next working day. Order placed after 4pm on a Friday will be processed the next working day (Monday) and delivered on the Tuesday.

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Do I have to pay duties & taxes on my order?

SLA The Label ship exclusively from the United Kingdom. The United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland), you may incur charges. This includes Ireland. You are responsible for paying any customs fees, duty and tariffs.  Please note payment of any duties and taxes will normally be required prior to the release of your shipment for delivery.

Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for SLA The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee SLA The Label pay to have it returned in the case of refused delivery. 

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Can I amend my order after I have placed it? 

We will endeavour to make amendments to your order wherever possible, however this is dependent on what stage your order has reached at our warehouse. Amendments cannot be made once your order leaves our warehouse.