Delivery and shipping FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 48 hours.
You can track your order by clicking on the link in your shipping email. Please note it may take up to 24 hours from when you received your email for updates to start showing. You should receive an estimated delivery date, and in some cases, a one hour delivery slot. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. If your estimated delivery date has passed, please allow a few extra days for your order to be delivered (especially during busy times). If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.
All the times stated are estimates based on normal service.
UK Standard Shipping (48hrs) - £3.99
UK Next Day Delivery (Next working day) - £5.99 or free when you spend over £150
UK Saturday - £12.99
Europe Economy (5-10 working days) - £10.99
Europe Premium (3-5 working days) - £18.99
Rest of the World Economy ( 7-15 working days) - £15.99
Rest of the World Premium (3-7 working days) - £24.99
The above delivery options are for orders placed by 3pm (GMT). Orders placed after this time are processed the next working day (does not include weekends) and orders are processed Monday Friday.
Orders placed on a Friday after 3pm will be processed the next working day (Monday) and delivered on the Tuesday. Orders can be placed for a Saturday delivery using our upgrade service, orders for this must be placed by Friday 3pm.
SLA The Label ship exclusively from the United Kingdom. From 1 January the United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland) from 1 January you may incur charges. This includes Ireland. You are responsible for paying any customs fees, duty and tariffs. Orders destined to the EU which are below 150euros in total will be processed via SLA the Label’s IOSS number, please note duties will be payable in country and payable by the customer. Shipments over 150euros will be subject to duties and VAT which will be payable by the customer. Please note payment of any duties and taxes will normally be required prior to the release of your shipment for delivery.
Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for SLA The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee SLA The Label pay to have it returned in the case of refused delivery.
Some carriers may allow you to select leaving your parcel in a safe location. It's important that you choose a location which is secure and protected against the elements. If you decide to proceed with this option, you acknowledge the risks of the parcel being lost or stolen if the location is not secure. Please note, you are responsible for the parcel once the carrier has confirmed delivery and you acknowledge the above mentioned risks. You may also have the option to change your delivery date via the tracking link on your shipping option to a more convenient date. Carriers will attempt delivery on three separate occasions before returning your parcel. Please note, if you parcel is returned, you will be refunded your item total and you will need to reorder should you still wish to receive your order.
A note for Royal Mail orders -
From the 1st October 2022, if there is no recipient in to accept delivery of your parcel(s), the delivery driver may choose to leave the parcel in a Safeplace location at the address if deemed suitable. In that case, they will also leave a “Something For You” card explaining where the parcel(s) is located. If they are unable to find a suitable Safeplace and cannot deliver to a neighbour, they will return your parcel(s) to the local Royal Mail Customer Service Point and leave a “Something For You” card at the address.
Unfortunately, once your order leaves our warehouse, we are unable to change the address we are sending it to.