You can track your order by clicking on the link in your shipping email. Please note it may take up to 24 hours from when you received your email for updates to start showing. You should receive an estimated delivery date, and in some cases, a one hour delivery slot. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. If your estimated delivery date has passed, please allow a few extra days for your order to be delivered (especially during busy times). If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. 

All the times stated are estimates based on normal service.

UK Standard Shipping (2-5 working days) - £3.99
UK Next Day Delivery (Next working day) - £5.99
UK Saturday - £12.99
Europe Economy (5-10 working days) - £10.99
Europe Premium (3-5 working days) - £18.99
Rest of the World Economy ( 7-15 working days) - £15.99
Rest of the World Premium (3-7 working days) - £24.99

The above delivery options are for orders placed by 3pm (GMT). Orders placed after this time are processed the next working day (does not include weekends) and orders are processed Monday Friday. 

Orders placed on a Friday after 3pm will be processed the next working day (Monday) and delivered on the Tuesday. Orders can be placed for a Saturday delivery using our upgrade service, orders for this must be placed by Friday 3pm.

SLA The Label ship exclusively from the United Kingdom. From 1 January the United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland) from 1 January you may incur charges. This includes Ireland. You are responsible for paying any customs fees, duty and tariffs. Orders destined to the EU which are below 150euros in total will be processed via SLA the Label’s IOSS number, please note duties will be payable in country and payable by the customer. Shipments over 150euros will be subject to duties and VAT which will be payable by the customer. Please note payment of any duties and taxes will normally be required prior to the release of your shipment for delivery. 

Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for SLA The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee SLA The Label pay to have it returned in the case of refused delivery. 

Some carriers may allow you to select leaving your parcel in a safe location. It's important that you choose a location which is secure and protected against the elements. If you decide to proceed with this option, you acknowledge the risks of the parcel being lost or stolen if the location is not secure. Please note, you are responsible for the parcel once the carrier has confirmed delivery and you acknowledge the above mentioned risks. You may also have the option to change your delivery date via the tracking link on your shipping option to a more convenient date. Carriers will attempt delivery on three separate occasions before returning your parcel. Please note, if you parcel is returned, you will be refunded your item total and you will need to reorder should you still wish to receive your order. 

Unfortunately, once your order leaves our warehouse, we are unable to change the address we are sending it to. 

Please email our Customer Service team who will happily assist you - customerservice@slathelabel.com

Our team are available Monday - Friday (excluding Bank Holidays), 9-5:30pm. Please allow them 48hrs to respond to your email. 

We’re really sorry if you receive an item that’s not in perfect condition. If you have received faulty or damaged items, you may have a right to return the items and to ask us to repair or replace them, or issue you with a refund. Faulty items must be returned to us within 30 days of receipt. To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items to us. We will require the following information in order to assist you. Please email this to customerservice@slathelabel.com:

• Your name
• Order number
• Product name
• Picture of the fault
• Description of the fault 

We’re really sorry if you receive an incorrect item. If one of the items you received isn't what you ordered, please contact our Customer Service team advising your name, order number and a photo of what you have received and they will be able to assist further. You can email them at customerservice@slathelabel.com 

We're sorry there's an item missing from your order. Your order may have been split into two parcels, but to be certain, please contact our Customer Service team advising your name and order number and they can check on this for you. You can email them at customerservice@slathelabel.com 

Depending on what stage your order has reached with our warehouse, you may be able to cancel your order. Please email us at customerservice@slathelabel.com, advising your order number, and we will look into this for you. If your order has already been dispatched, we are unable to cancel and you will need to return this to us for a refund. 

Our team are very quick at packing up your order, so it may not be possible to make an amendment to an order once it has been placed. Please email us at customerservice@slathelabel.com, advising your order number and the amendment required, and we will look into this for you. Please note we are unable to change the delivery option or payment method. 

We know that not every item is going to be a “keeper”, so here at SLA The Label we're happy to accept returns on any garment that meets our “Return Criteria”. This can be found under the ‘Return Criteria information’ subheading. There should be a returns form and shipping label enclosed with your order. Please complete the return form and enclose this with your unwanted items. Peel off the shipping label, and attach it to the outer packaging. You can then send it off via your local Post Office, or arrange a courier collection, depending on which you would prefer.

You have 14 days from date of receipt to make a return. We quality check all items returned to us – items should be returned in a new and unused condition, with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if the returned item does not meet our Return Criteria. 

It’s important to note that shipping costs are not covered by SLA The Label when you send an item back, you will need to cover these costs. We suggest shopping around to get the best price and tracking information to make sure it reaches us safely. 

Returned items must meet the following criteria:

• Items must have all SLA swing tags, security tags and labels still attached without signs of tampering.
• Items must be unworn and unwashed.
• Items must not contain any signs of pet hair or smoke.
• Returns will not be accepted (and refunds will not be issued) if items have marks or stains of any kind (including make-up, fake tan or deodorant marks).
• Items will not be accepted if the hygiene label has been removed.
• Please return items as dispatched (buttons done up, folded and inside the original packaging)
• Sale items are not eligible for refund.

If you try to return an item that does not meet this criteria, you will not receive a refund and you will need to pay for the cost of the postage for the item to be returned back to you. 

Some items are not eligible for a refund, this includes any items in our ‘Exclusive Sale’ collection. But don’t worry, we make sure our product pages clearly state this for you. 

Exchanges are not accepted. You will need to return the item for a refund and reorder, any offers or discounts applied to the original order may not be honoured if they have expired. 

Absolutely! Please just make sure all order numbers are noted so we can raise the refund without delay. 

Eligible refunds will be credited back to the original purchaser’s credit card. Returns for refund are usually processed within 10 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this. 

After you have posted an item back to us, please allow at least 10 days prior to emailing for an update on the status of your return. If you haven't received a refund yet, first check your bank account again Then contact your credit card company, it may take some time before your refund is officially posted Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund within 10 days, please contact us at customerservice@slathelabel.com 

Where we suspect fraudulent activity by you, including (but not limited to):

• circumstances where there are suspicious claims relating to orders having been placed but allegedly not received;
• where we suspect that you are returning items after they have been used, worn or damaged by you; and/or
• where items are returned that do not match what you originally ordered;

We reserve the right to withhold refunds and block you from placing orders with SLA The Label in future. If this happens to you and you think we have made a mistake, you can Contact Us at customerservice@slathelabel.com and we will be happy to discuss the matter with you further. Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for SLA The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee SLA The Label pay to have it returned in the case of refused delivery. 

This can be found below -

XXS - UK 6 / US 2 / EU 34
XS - UK 8 / US 4 / EU 36
S - UK 10 / US 6 / EU 38
M - UK 12 / US 8 / EU 40
L - UK 14 / US 10 / EU 42
XL - UK 16 / US 12 / EU 44

For a detailed fit of each item please be sure to check the description of each product. 

If you require exact measurements for an item, please drop us an email at customerservice@slathelabel.com and we will happily provide you with them! 

We advise in most instances to Dry Clean your items so it leaves them looking new! However, each product page has detailed care instructions if you are unsure. You can also find a washing care label stitched into the garment. 

Here at SLA we have been listening and learning as we grow and are excited to announce that we are now taking pre orders on certain items. We will advertise this on our socials when we are about to open this as an option. 

• We will launch our products the way we always have done but now after a launch we will open up pre orders after an item sells out.
• All items that are available for pre order can be found under our pre order shopping tab.
• Pre orders will be open for a stated number of days and the closing time for pre orders can be found in the description of each item.
• Pre orders should be placed separately to other in stock items. If you place an order containing in stock items, we will wait to ship your whole order with any pre-ordered items.
• You will be charged upon ordering and sent an email when your order has been dispatched.
• Need to change your size after you have put your pre order in? No problem. Just make sure you email us within a 24 hour time frame. Contact email below.
• Want to return your pre order once it arrives? You can return pre order items as normal for a refund. Just follow the instructions on your returns slip.
• Don't forget to follow us on Instagram to be the first to know about product launches and pre order launches! 

All pre order items will take 6 to 7 weeks to arrive from date of purchase. Please wait until the estimated time for shipment has elapsed before contacting us for an order update. You will receive a shipment confirmation email once your order is on its way to you. If you have any issues after the estimated time frame please email: customerservice@slathelabel.com 

Pay later in 30 days:

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor SLA The Label run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as SLA the Label have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by SLA the Label. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, SLA the Label will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment

confirmation to the email address that you have used for your order. If you have made a payment but not received the payment

confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com /uk.

What happens to my statement, when I've returned the goods?

Once SLA the Label has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call SLA the Label to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Pay later in 3 interest-free instalments:

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments.

The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by SLA the Label and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app .

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you.

All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor SLA the Label run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as SLA the Label have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at SLA the Label from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT] . All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .

What happens to my statement, when I've returned the goods?

Once SLA the Label has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please contact SLA the Label to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Yes, we do! Please visit our Student Discount section for further information.